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Shipping Policy

Thank you for visiting and shopping at Excezon eBiz (www.excezon.com.my). Following are the terms and conditions that constitute our Shipping Policy.


Domestic Shipping Policy


Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.


Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

 

  Weight  

  Peninsular Malaysia   

  East Malaysia   

(KG)

(RM)

(RM)

0.1

9

15

1

11

30

2

12

44

3

13

58

4

15

73

5

16

87

6

18

101

7

19

116

8

21

130

9

22

145

* Shipping cost include carrier charges. Delivery delays can occasionally occur. 



Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.


Customs, Duties and Taxes

Excezon eBiz (www.excezon.com.my) is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Damages

Excezon eBiz (www.excezon.com.my) is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.


International Shipping Policy


Shipment processing time

All orders are processed within 3-5 business days after the payment complete. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Volumetric Weight Calculation

The posting rate will be determined by actual or volumetric, whichever is higher.

  

Formula : Volumetric Weight = (L x W x H) cm/5000


International Shipping Zone


Zone 1

Zone 2

Zone 3

Zone 4

Zone 5

Singapore
Brunei, Cambodia, 

Indonesia, Laos, 

Philippines, Thailand, 

Vietnam
Bangladesh, Hong Kong, 

India, Maldives, 

Pakistan, Sri Lanka, Taiwan
Australia, China, 

Japan, Macau, 

New Zealand, South Korea
Austria, Bahrain, 

Bahrain, Belgium, 

Bhutan, Canada, 

Denmark, Egypt, 

Finland, France, 

Germany, Greece, 

Iran, Ireland, 

Italy, Utd. Kingdom, 

Utd. States of America



International Shipping Rates 


Weight / Zone

Zone 1 

(RM)

Zone 2

(RM)

Zone 3

(RM)

Zone 4

(RM)

Zone 5

(RM)

< 100g

76

88

98

109

143

200g

79

92

105

118

155

400g

82

97

112

128

167

600g

84

101

118

137

180

800g

87

105

125

147

192

1000g

90

109

132

156

204

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